Draft, needs legal review (#35). This text is a placeholder and is not legal advice.
Refund policy (draft)
60-day refund
You can ask for a full refund within 60 days of payment for a new LEI, renewal or transfer ordered through LEIPHY. This matches the refund line in our terms of service.
How to ask
Write to [email protected] or [email protected] with your order reference (LP-…). We will confirm and process the refund through our payment provider. Card authorisations that were never captured are released rather than refunded.
After the window
After 60 days, customer-initiated refunds are closed. If something went wrong on our side, contact us anyway — we will still look into it.
Issuer fees
LEIPHY is a registration agent, not an LEI issuer. If the application has already been submitted to the issuer (planned: RapidLEI), we may still refund you within the window, but issuer fees already incurred may not be recoverable. We will tell you clearly if that applies.